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Competitors
(Particpant ID / Member ID / Team ID)
Chapter Name/Number
Judge NameJudge Phone
CriteriaScore RangeJudgeTotalGrand Total

Appearance

Maintains complete, neat, and clean overall professional appearance0 - 1
Appearance Total

Call Documentation

Fluent Keyboarding Skills (able to key information at high rates of speed)0 - 1
Inputs Information while receiving it over the phone, while also conversing and questioning for more information.0 - 5
Inputs Information Accurately0 - 5
Working knowledge of call sheet0 - 1
Consistently spells correctly0 - 1
Uses appropriate words and correct tense0 - 1
Types pertinent, organized information clearly and concisely0 - 5
Call Documentation Total

Telephone Skills

Controls the caller with appropriate; voice tone, word selection, inflection, in response to what is said. Restores order in even the most trying situations through use of voice.0 - 5
Actively listens to obtain information without repeating questions0 - 5
Obtains necessary information in a minimum period of time, using sequential method of questioning and recording.0 - 5
Able to reason through even the most complex situations and is able to make appropriate conclusions.0 - 5
Proper Greeting: Answers call with professional greeting (911 what is the location of your emergency?))0 - 1
Keeps caller on the line when necessary0 - 5
When necessary provides safety directions/ instructions to the caller0 - 5
Advised the caller of intended response and advised possible ETA, even as questioning continues0 - 5
Allows caller to answer questions without interruption0 - 5
Accurately determined the location of the incident0 - 1
Used the caller's name when appropriate0 - 5
When appropriate obtains weapon information and location0 - 5
Obtains scene safety information from caller0 - 5
Obtains information regarding suspects and/or victims0 - 5
Telephone Skills Total

Position Performance

Maintains calm and self control in even the most extreme situations.0 - 5
Quickly restores control in the situation, and takes command.0 - 5
Determines the best course of action and takes the same.0 - 5
Provides appropriate assistance and/or service to the caller. Makes extra effort to assist the caller.0 - 5
Courteous, objective, communicates effectively0 - 5
Listens, shows interest, empathy, and relates to caller0 - 5
Position Performance Total

Grand Total

112 Possible Points

Check Boxes for Applicable

NoShow

  

Disqualified

  
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TPSA is committed to creating and maintaining a healthy and respectful environment for all of our members. Our philosophy is to ensure all members, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or socio-economic status are treated equally and respectfully. Any behavior in the form of discrimination, harassment, or bullying will not be tolerated. It is the responsibility of all members to uphold and contribute to this climate.