911 Call Taking
Law Enforcement Event
Updated on April 1st, 2023
| Competitors (Particpant ID / Member ID / Team ID) | |||
| Chapter Name/Number | |||
| Judge Name | Judge Phone | ||
| Criteria | Score Range | Judge | Total | Grand Total | ||
Appearance | ||||||
| Maintains complete, neat, and clean overall professional appearance | 0 - 1 | |||||
| Appearance Total | ||||||
Call Documentation | ||||||
| Fluent Keyboarding Skills (able to key information at high rates of speed) | 0 - 1 | |||||
| Inputs Information while receiving it over the phone, while also conversing and questioning for more information. | 0 - 5 | |||||
| Inputs Information Accurately | 0 - 5 | |||||
| Working knowledge of call sheet | 0 - 1 | |||||
| Consistently spells correctly | 0 - 1 | |||||
| Uses appropriate words and correct tense | 0 - 1 | |||||
| Types pertinent, organized information clearly and concisely | 0 - 5 | |||||
| Call Documentation Total | ||||||
Telephone Skills | ||||||
| Controls the caller with appropriate; voice tone, word selection, inflection, in response to what is said. Restores order in even the most trying situations through use of voice. | 0 - 5 | |||||
| Actively listens to obtain information without repeating questions | 0 - 5 | |||||
| Obtains necessary information in a minimum period of time, using sequential method of questioning and recording. | 0 - 5 | |||||
| Able to reason through even the most complex situations and is able to make appropriate conclusions. | 0 - 5 | |||||
| Proper Greeting: Answers call with professional greeting (911 what is the location of your emergency?)) | 0 - 1 | |||||
| Keeps caller on the line when necessary | 0 - 5 | |||||
| When necessary provides safety directions/ instructions to the caller | 0 - 5 | |||||
| Advised the caller of intended response and advised possible ETA, even as questioning continues | 0 - 5 | |||||
| Allows caller to answer questions without interruption | 0 - 5 | |||||
| Accurately determined the location of the incident | 0 - 1 | |||||
| Used the caller's name when appropriate | 0 - 5 | |||||
| When appropriate obtains weapon information and location | 0 - 5 | |||||
| Obtains scene safety information from caller | 0 - 5 | |||||
| Obtains information regarding suspects and/or victims | 0 - 5 | |||||
| Telephone Skills Total | ||||||
Position Performance | ||||||
| Maintains calm and self control in even the most extreme situations. | 0 - 5 | |||||
| Quickly restores control in the situation, and takes command. | 0 - 5 | |||||
| Determines the best course of action and takes the same. | 0 - 5 | |||||
| Provides appropriate assistance and/or service to the caller. Makes extra effort to assist the caller. | 0 - 5 | |||||
| Courteous, objective, communicates effectively | 0 - 5 | |||||
| Listens, shows interest, empathy, and relates to caller | 0 - 5 | |||||
| Position Performance Total | ||||||
Grand Total 112 Possible Points | ||||||
Check Boxes for Applicable | NoShow | Disqualified | |||||||||||||||||
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