TPSA
About
Updated on September 4th, 2022
Event Name
911 Call Taking
ScoringPlacement
Point BasedHighest Score Wins
CriteriaLoHi

Appearance

Maintains complete, neat, and clean overall professional appearance01

Call Documentation

Fluent Keyboarding Skills (able to key information at high rates of speed)01
Inputs Information while receiving it over the phone, while also conversing and questioning for more information.05
Inputs Information Accurately05
Working knowledge of call sheet01
Consistently spells correctly01
Uses appropriate words and correct tense01
Types pertinent, organized information clearly and concisely05

Telephone Skills

Controls the caller with appropriate; voice tone, word selection, inflection, in response to what is said. Restores order in even the most trying situations through use of voice.05
Actively listens to obtain information without repeating questions05
Obtains necessary information in a minimum period of time, using sequential method of questioning and recording.05
Able to reason through even the most complex situations and is able to make appropriate conclusions.05
Proper Greeting: Answers call with professional greeting (911 what is the location of your emergency?))01
Keeps caller on the line when necessary05
When necessary provides safety directions/ instructions to the caller05
Advised the caller of intended response and advised possible ETA, even as questioning continues05
Allows caller to answer questions without interruption05
Accurately determined the location of the incident01
Used the caller's name when appropriate05
When appropriate obtains weapon information and location05
Obtains scene safety information from caller05
Obtains information regarding suspects and/or victims05

Position Performance

Maintains calm and self control in even the most extreme situations.05
Quickly restores control in the situation, and takes command.05
Determines the best course of action and takes the same.05
Provides appropriate assistance and/or service to the caller. Makes extra effort to assist the caller.05
Courteous, objective, communicates effectively05
Listens, shows interest, empathy, and relates to caller05
TPSA

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PO Box 630501,
Nacogdoches, TX 75963

Organization

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TPSA is committed to creating and maintaining a healthy and respectful environment for all of our members. Our philosophy is to ensure all members, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or socio-economic status are treated equally and respectfully. Any behavior in the form of discrimination, harassment, or bullying will not be tolerated. It is the responsibility of all members to uphold and contribute to this climate.