Updated on September 4th, 2022

The scenario will be based on a high priority call. The call taker will gather all pertinent information necessary to relay to first responders while at the same time reassuring the caller and keeping the caller calm. The purpose of this event is to allow the student to realize the important role of the ETC (Emergency Telecommunicator) when receiving a call for help.

Dress Code

Competitors shall wear a uniform consistent with current standards in law enforcement patrol. The student shall not wear a duty belt throughout the duration of this event.

Individuals Information

Team Limit
# Individuals per Chapter


Competitors are required to provide the following materials for the duration of the competitive event. Additionally, no additional materials may be used that are not in the material list.

  • Photo Identification qt. 1

    Reference for more information


  • Competitors in this event must be active members of the Texas Public Safety Association and in good standing with the Texas Public Safety Association.
  • Competitors must be familiar with and adhere to the Texas Public Safety Association Bylaws and Code of Conduct.
  • Plagiarism, copyright violation and falsification of information are prohibited. Any attempt to gain an unfair advantage will not be tolerated. Violation of the code of conduct or bylaws will result in disqualification and revocation of Texas Public Safety Association membership.
  • The scenario is a secret topic. Professional ethics demand that competitors DO NOT discuss or reveal the secret topic until after the event has concluded. Violation of the ethics rules will result in disqualification and revocation of Texas Public Safety Association membership.


  1. Competitor(s)/Team(s) will report to their respective event when called for or at a set reporting time.
  2. Competitor(s)/Team(s) must check in with event management upon arrival and present photo identification for verification.
  3. Competitor(s)/Team(s) will be directed (by room moderator) into the event room.
  4. Instructions will be given (by room moderator) to the Competitor(s)/Team(s).
  5. Competitor(s)/Team(s) will use a provided computer/laptop with a call sheet to answer an emergency call.
  6. The room moderator will set a timer for ten (10) minutes and call “start”, at which the simulated emergency call will begin.
  7. The room moderator will give a visual two (2) minute warning to the competitors.
  8. The moderator will call “time” when the ten (10) minute timer sounds, Competitor(s)/Team(s) will only be judged in their performance within the time limit.


  • Judgeqt. 1
  • Event Managerqt. 1
  • Room Moderatorqt. 1
  • Actorqt. 1


  • Computer/Laptop qt. 1

    Must have Adobe Acrobat/Reader installed

  • Proper Power Cords/Connections qt. 1
  • Timer qt. 1
  • Phones qt. 2

    One phone with speakerphone capabilities for the competitor, One phone for the actor, Two phones must be able to make and receive calls

  • Digital Emergency Call Sheet qt. 1
  • Rubric/Score Sheets qt. 1
  • Writing Utensil qt. 1


  • Room Caller Room

    These areas should be secluded and not visible to anyone other than those directly involved in the event.

  • Actor Room Room

    These areas should be secluded and not visible to anyone other than those directly involved in the event.

Event Name
911 Call Taking
Point BasedHighest Score Wins


Maintains complete, neat, and clean overall professional appearance01

Call Documentation

Fluent Keyboarding Skills (able to key information at high rates of speed)01
Inputs Information while receiving it over the phone, while also conversing and questioning for more information.05
Inputs Information Accurately05
Working knowledge of call sheet01
Consistently spells correctly01
Uses appropriate words and correct tense01
Types pertinent, organized information clearly and concisely05

Telephone Skills

Controls the caller with appropriate; voice tone, word selection, inflection, in response to what is said. Restores order in even the most trying situations through use of voice.05
Actively listens to obtain information without repeating questions05
Obtains necessary information in a minimum period of time, using sequential method of questioning and recording.05
Able to reason through even the most complex situations and is able to make appropriate conclusions.05
Proper Greeting: Answers call with professional greeting (911 what is the location of your emergency?))01
Keeps caller on the line when necessary05
When necessary provides safety directions/ instructions to the caller05
Advised the caller of intended response and advised possible ETA, even as questioning continues05
Allows caller to answer questions without interruption05
Accurately determined the location of the incident01
Used the caller's name when appropriate05
When appropriate obtains weapon information and location05
Obtains scene safety information from caller05
Obtains information regarding suspects and/or victims05

Position Performance

Maintains calm and self control in even the most extreme situations.05
Quickly restores control in the situation, and takes command.05
Determines the best course of action and takes the same.05
Provides appropriate assistance and/or service to the caller. Makes extra effort to assist the caller.05
Courteous, objective, communicates effectively05
Listens, shows interest, empathy, and relates to caller05

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Nacogdoches, TX 75963



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