911 Call Taking

Law Enforcement Event

Updated on April 1st, 2023

The scenario will be based on a high priority call. The call taker will gather all pertinent information necessary to relay to first responders while at the same time reassuring the caller and keeping the caller calm. The purpose of this event is to allow the student to realize the important role of the ETC (Emergency Telecommunicator) when receiving a call for help.

Participant Limit Information

Dress Code

Competitors shall wear a uniform consistent with current standards in law enforcement patrol. The student shall not wear a duty belt throughout the duration of this event.

Materials

Competitors are required to provide the following materials for the duration of the competitive event. No additional materials may be used that are not in the material list.

• Photo Identification qt. 1

  Reference https://tpsa.info/policies for more information

Policies

• Competitors in this event must be active members of the Texas Public Safety Association and in good standing with the Texas Public Safety Association.
• Competitors must be familiar with and adhere to the Texas Public Safety Association Bylaws and Code of Conduct.
• Plagiarism, copyright violation and falsification of information are prohibited. Any attempt to gain an unfair advantage will not be tolerated. Violation of the code of conduct or bylaws will result in disqualification and revocation of Texas Public Safety Association membership.
• The scenario is a secret topic. Professional ethics demand that competitors DO NOT discuss or reveal the secret topic until after the event has concluded. Violation of the ethics rules will result in disqualification and revocation of Texas Public Safety Association membership.

Procedures

1. Competitor(s)/Team(s) will report to their respective event when called for or at a set reporting time.
2. Competitor(s)/Team(s) must check in with event management upon arrival and present photo identification for verification.
3. Competitor(s)/Team(s) will be directed (by room moderator) into the event room.
4. Instructions will be given (by room moderator) to the Competitor(s)/Team(s).
5. Competitor(s)/Team(s) will use a provided computer/laptop with a call sheet to answer an emergency call.
6. The room moderator will set a timer for ten (10) minutes and call “start”, at which the simulated emergency call will begin.
7. The room moderator will give a visual two (2) minute warning to the competitors.
8. The moderator will call “time” when the ten (10) minute timer sounds, Competitor(s)/Team(s) will only be judged in their performance within the time limit.

Staff Instructions

People

• Judgeqt. 2
• Managerqt. 1
• Moderatorqt. 1
• Actorqt. 1

Space/Location/Rooms

• Room Caller Room

  These areas should be secluded and not visible to anyone other than those directly involved in the event.

• Actor Room Room

  These areas should be secluded and not visible to anyone other than those directly involved in the event.

Supplies

• Computer/Laptop qt. 1

  Must have Adobe Acrobat/Reader installed

• Proper Power Cords/Connections qt. 1
• Timer qt. 1
• Phones qt. 2

  One phone with speakerphone capabilities for the competitor, One phone for the actor, Two phones must be able to make and receive calls

• Digital Emergency Call Sheet qt. 1
• Rubric/Score Sheets qt. 1
• Writing Utensil qt. 1